Terms of service

OVERVIEW

This website is operated by Stillen. Throughout the site, the terms “we”, “us” and “our” refer to Stillen. By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced here or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

We reserve the right to update or change these Terms at any time by posting updates to this page. Your continued use of the website following any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction through the use of this website.

You must not transmit any malicious code, viruses or harmful software.

A breach of these Terms may result in immediate termination of your access to our services.

PRODUCTS AND INFORMATION

Stillen products are food supplements intended to support wellbeing and should not be used as a substitute for a varied, balanced diet or healthy lifestyle.

Information provided on this website is for general informational purposes only and is not medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease.

If you are pregnant, breastfeeding, taking medication or under medical supervision, please consult a healthcare professional before using our products.

We aim to ensure product descriptions, imagery and information are accurate, but we do not guarantee that all content is error-free, complete or current at all times.

PRICING AND AVAILABILITY

All prices displayed on the website are listed in GBP (£) unless otherwise stated.

We reserve the right to modify prices, discontinue products or update product availability without notice.

We make every effort to display products accurately, but colours and packaging may vary slightly depending on device settings or production updates.

ORDERS

We reserve the right to refuse or cancel any order at our discretion.

You agree to provide current, complete and accurate purchase and account information for all orders placed on our website.

Once an order has been placed, you will receive an email confirmation. This confirmation does not guarantee acceptance of the order. Orders are accepted once dispatched.

SHIPPING

We currently ship within the United Kingdom only unless otherwise stated.

Estimated delivery times are provided as guidance only and are not guaranteed. Delays caused by couriers, customs or external factors are outside our control.

You will receive shipping confirmation once your order has been dispatched.

RETURNS AND REFUNDS

If your order arrives damaged or incorrect, please contact us within 14 days of delivery with your order number and photographs where applicable.

For hygiene and safety reasons, we cannot accept returns of opened supplement products unless faulty.

Approved refunds will be processed back to the original payment method within a reasonable timeframe.

Please review our Shipping & Returns Policy for full details.

INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, branding, product imagery and design elements, is the property of Stillen and may not be copied, reproduced or used without prior written permission.

THIRD-PARTY LINKS

Certain content or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating third-party websites and do not warrant or accept liability for any third-party materials, websites or services.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Stillen shall not be liable for any direct, indirect, incidental or consequential damages arising from your use of the website or products purchased through the site.

Your use of the website and products is at your own risk.

PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of the United Kingdom.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Business Name: Stillen LTD

Email: hello@stillenhealth.com

Business Physical Address: 86-90 Paul Street, London, EC2A 4NE

LAST UPDATED

Last updated: 6-04-2026